IT applications and systems are used globally. Although localization of content is the best way to communicate with locale-specific users, it can prove to be costly. So, English becomes an obvious choice when writing for a global audience. In this case too, the recognized idioms and the favored expressions vary from region to region. However, technical documentation is about presenting information in a language or manner that is accessible to a wide audience without leaving any room for ambiguity, bias, and uncertainty.
Our Technical Documentation team is at ease writing for an international audience. We adhere to well-known style guides that enunciate principles of effective documentation based on usability studies.