Our client, a media company with subsidiaries providing cable services needed CGS’s service to develop a solution to improve their business operations by integrating their production process with customer behaviour. They wanted us to assess their digital and mobile footprint by collecting valuable user data and customer’s interaction through their digital devices equipped with Bluetooth.
The client desired the new framework to be able to communicate to their cloud Customer Management System to share and receive what data is needed. So, we decided to partner with one of our group companies- Five Axioms. Five Axioms Inc. is a new breed mobile engagement partner spanning business, technology and user experience which handles our mobility solution services.
Our experienced subject matter exerts and technical experts with deep knowledge of mobility and industry best practices, led the clients in the development of their desired strategies, mobility business and technology plans. We conducted the digital assessment of the controls and workflow processes and developed an innovative solution to meet our client’s industry-specific needs. We also provided professional guidance to our client on using emerging technologies and approaches that optimizes interactions and engagements with their employees, customers and partners. Thus, we meticulously carried out the process to help our client on the design and development of their individualized mobile solutions that fosters a new user engagement experience and optimized productivity which resulted in increased revenue.
We exceeded the client’s expectation of the project’s goal by providing them an all-in-one cloud-based mobile footprint with operational features, requested through open user surveys. As a result, our ‘Go Live’ roll-out strategy enabled our client to introduce many new capabilities and build progressive enhancements going forward, as technology advancements resulting in business development.
Thus, CGS leveraged Five Axioms ongoing, innovative insights that produced and enhanced client collaboration. Also, our client met a key goal of retaining its top-rated technicians and administrative staff to serve their growing customer base more effectively.